Forest Hill Florist Returns & Complaints Policy
Our Fresh Flower Guarantee in Forest Hill
At Forest Hill Florist, we are committed to offering the freshest blooms to every doorstep in Forest Hill and the surrounding areas. Our reputation as a trusted local florist rests on delivering vibrant, long-lasting flowers—guaranteed. If your flowers don’t meet your expectations for freshness or arrive damaged, we pledge to resolve the issue swiftly and fairly.
Damaged on Arrival: What to Do
We carefully package every bouquet and arrangement, but rare incidents of damage in transit may occur. If your flowers arrive damaged, wilted, or not as ordered, please notify us within 24 hours of delivery. To help us quickly address the situation, please provide a clear description of the issue and, if possible, photographs of the items as received. This enables us to investigate and improve our service, ensuring you receive the high-quality flowers Forest Hill Florist is known for.
Freshness Window
Our blooms are sourced daily to ensure exceptional freshness. We guarantee that our flowers will last a minimum of five days from the date of delivery, provided they are cared for according to the instructions included with your bouquet. Should your flowers fail to meet this freshness window through no fault of your own, please contact us within those five days. Instances outside our control, such as environmental extremes or neglect, may not qualify.
Refund and Replacement Options
Your satisfaction is our top priority. Where complaints are made regarding damaged or wilted flowers within the stated time frames, we offer the following options based on your preference and the outcome of our review:
- Full Refund: Receive a full refund on the affected flower purchase.
- Replacement Bouquet: We will promptly send a new arrangement of equal or greater value to the original delivery address.
- Partial Refund or Store Credit: In cases where only part of the order is affected, we may offer a partial refund or store credit for future orders.
All outcomes will be processed as rapidly as possible, typically within three working days of confirmation.
How to Make a Complaint
We take customer feedback seriously and strive for 100% satisfaction. Should you wish to make a complaint regarding your order or any aspect of our service, use our online contact form, or visit us in-store at Forest Hill. Provide your order number, a detailed account of your experience, and photographs if applicable. Every complaint is handled discreetly and with care by a senior member of our team, who will investigate fully and keep you updated throughout the process. We are passionate about addressing any concerns and using your feedback to improve our service to the local community.
Your Trusted Local Florist for Forest Hill
Forest Hill Florist is proud to serve households and businesses throughout Forest Hill and the surrounding neighborhood. Our family-run team values strong relationships with our customers and is dedicated to upholding our fresh flowers guarantee. Thank you for trusting us with your special moments—we look forward to delighting you again and again.
