Welcome to Forest Hill Florist’s Terms & Conditions for online flower delivery. By accessing or placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. These terms apply to all customers placing orders with Forest Hill Florist for delivery across Forest Hill and the surrounding areas.
To place an online flower delivery order with Forest Hill Florist, simply select your chosen floral arrangements, add them to your basket, and proceed through our secure checkout. Ensure all delivery and recipient details are accurate to avoid delays or failed deliveries. Order confirmation will be issued once your order and payment have been received. We reserve the right to refuse or cancel any orders at our discretion, particularly in the event of errors in product description, availability, or unforeseen supply issues.
We strive to complete and dispatch orders for flower delivery in Forest Hill and neighbouring areas as requested, but times and dates cannot be guaranteed during high-demand periods or adverse conditions. Delivery options and any applicable restrictions are displayed during the order process. Same-day or next-day delivery may be available subject to product availability and the time at which your order is placed. In the event that a selected item or specific bloom is unavailable, we reserve the right to substitute with another product of equal or greater value, maintaining the style and value of your arrangement. We will attempt to contact you if significant substitutions or changes are necessary.
Forest Hill Florist accepts various secure payment methods as detailed at checkout. All prices for flower delivery in Forest Hill and surrounding areas are listed in pounds sterling (GBP) and include VAT where applicable. Full payment must be made at the time of ordering, prior to dispatch of goods.
On successfully placing your order, your payment card or chosen payment method will be debited immediately. If any issue occurs concerning payment processing, your order will not be fulfilled until full payment has cleared. Forest Hill Florist reserves the right to cancel or withhold any orders for which payment cannot be authorised.
Promotions, discounts, and special offers are subject to separate terms and can only be applied in accordance with published guidelines. Any attempt to misuse or misrepresent offer eligibility may result in cancellation or amendment of affected orders.
If you need to cancel an order, please notify us as soon as possible to allow sufficient time to stop processing or dispatch. Cancellations can only be actioned if the flowers have not yet been prepared, arranged, or out for delivery. Due to the perishable nature of fresh flowers, refunds for cancellations may not be offered if your request is received after your order has been put into preparation.
Please check the details of your order confirmation carefully. In the unlikely event that we are unable to fulfil your order, you will be offered a full refund for the affected items. Any refunds will be processed to the original payment method within a reasonable timeframe and in accordance with legal obligations.
Once flowers are delivered, no returns are accepted due to their perishable nature, except where goods are faulty or damaged upon delivery. In such cases, please contact us promptly with details and supporting evidence for us to consider refund, replacement, or alternative resolution. Forest Hill Florist complies fully with all relevant consumer protection legislation as applicable to online transactions.
Forest Hill Florist aims to deliver all orders for flower delivery in Forest Hill and surrounding areas as specified, using high-quality fresh flowers. Our liability to you is limited to the value of the products ordered and delivered. We will not be liable for any loss or damage (direct or indirect), or failure to deliver arising from events beyond our reasonable control, including but not limited to adverse weather, supplier shortages, delayed deliveries by third-party couriers, or incorrect or incomplete delivery details provided by customers.
We are not liable for consequential loss, loss of enjoyment, or missed occasions which may arise from late, failed, or incorrect deliveries, or from substitutions made in accordance with these terms. In cases of non-delivery where valid recipient and address details were supplied, please contact us promptly to arrange redelivery or resolution where applicable.
Nothing in these terms shall exclude or limit liability for death or personal injury resulting from negligence or any liability which cannot be legally excluded under current UK law.
Efforts are taken to ensure that all product descriptions, images, and availability indications are as accurate as possible. However, variations in flower colour, stem length, and packaging may occur due to seasonal or supplier factors. The images of arrangements on our website are for illustrative purposes only and actual arrangements may differ.
If for any reason a particular flower or colour is unavailable at the time of your order, we reserve the right to substitute it with another of equal or greater value and similar style. All such substitutions will be made at the discretion of our experienced florists to maintain the integrity and value of your order. We will always endeavour to inform you of major changes where practicable.
By placing an order with Forest Hill Florist online, you agree to provide true, accurate, current, and complete information about yourself as prompted during the checkout process. You are responsible for maintaining the confidentiality of your account access information where applicable, and for all activities and orders placed using your account details.
If you believe your details or delivery information has been compromised or needs to be changed after an order has been placed, you must notify us immediately. Forest Hill Florist will not be held responsible for any loss or delay arising from information provided incorrectly by you during the order process.
All content displayed on the Forest Hill Florist website, including but not limited to product images, designs, text, and branding, is the intellectual property of Forest Hill Florist or its licensors. Use of any content other than for personal, non-commercial use is strictly prohibited without our express written consent.
By using our online flower delivery service, you consent to Forest Hill Florist collecting and processing your personal information in accordance with our privacy policy and current data protection legislation. We use your data only for processing orders, delivering flowers, and improving our service; your information will not be shared with third parties except as necessary to fulfil your order or where required by law.
Forest Hill Florist will not be liable for any delays, omissions, or failures resulting from circumstances outside our reasonable control. Such events include, but are not limited to, extreme weather, natural disasters, strikes, supplier breakdowns, pandemics, or civil disruption. If such an event occurs and impacts your order, we will contact you to discuss possible solutions or alternative delivery dates wherever feasible.
These Terms & Conditions and any contract or dispute arising in connection with the online sale and delivery of flowers by Forest Hill Florist are governed and construed in accordance with the laws of England and Wales. By placing an order, you agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Forest Hill Florist reserves the right to update or amend these Terms & Conditions at any time, without prior notice. Any substantive changes will be posted on this page and your continued use of our website and services will constitute acceptance of the revised terms. It is your responsibility to review these terms periodically before placing an order.
If you have questions concerning these Terms & Conditions, our order process for flower delivery in Forest Hill, payments, cancellations, or any other matter relating to online flower orders, please refer to our contact page for available communication options. Our team is committed to resolving enquiries promptly and courteously.
These Terms & Conditions apply to all online flower delivery customers residing in or requesting delivery to Forest Hill and the surrounding areas. If you are unsure whether your preferred delivery address is included within our service area, please check with us before confirming your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Forest Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Forest Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
